Avaya phone 2420 user manual




















Press Delete. Select the speed dial entry you want to delete. A request for confirmation will appear. Press Yes to delete the entry or Cancel to exit without deleting. Select another entry to delete or press Done to return to the speed dial list. Press Edit. Select the speed dial entry you want to edit.

Edit the speed dial using the same methods as for adding a new speed dial. See "Adding a New Speed Dial" on page After saving or canceling any changes you will be returned to the speed dial selection list.

Select another speed dial to edit or press Done to return to the speed dial list. Press Add. See "Dialing a Speed Dial Number" on page The speed dial editing menu appears with Name underlined and a cursor following it.

The options also change accordingly. With Name selected, begin entering text using the telephone keypad. Each key is marked with the letters and number it provides. You may have to press the key more than once depending on the character you require. To enter a C, press 2 until a C is displayed. To change the case of the current character press Case. When Insert Mode is on, a appears next to it.

In Insert Mode, the key moves the cursor left, otherwise it acts as a backspace key. When the name is set as required, select Number. Enter the number required using the dialing keypad. For external numbers remember to enter any external dialing prefix required. This does not affect the number dialed but may help make numbers more readable. This will appear as a , comma character in the telephone number. The maintains a call log, accessed by pressing Log.

This log can store up to entries. These can be incoming answered calls, incoming unanswered calls and outgoing calls.

You can select which types of calls are included in the log. You can also use call log entries to make return calls or convert the entry into a speed dial for future use. Either logging of outgoing calls should be switched off or those call logs removed manually. Pressing the or key next to a log entry display further details of that particular call.

Answered , Un-answered or Outgoing. Note: Whilst in the call log you cannot make calls. You can still receive calls and handle them using the dialpad key functions. Press Log. If Log is not shown press to exit the current screen.

Press and to display different pages of log entries. When you locate the entry you want to call, press the or key next to the entry. Press Call make the call. Press Save. The speed dial editing screen appears, pre-filled with the details from the call log entry. The entry is deleted from the Call Log and the details of the next call are shown. Press Done to return to the main.

The Erase All option also deletes all logged calls. Note however that this also deletes all speed dial entries and phone personalization options. Note: If you change these settings, any call details already in the call log that no longer match the selection are deleted.

Press Option. If Option is not shown press to exit the current screen. Press Log Setup. A menu showing the different call types and the current log setting for each appears. To toggle a particular setting between Yes and No , press the key next to it. Do one of the following: Note: If you press the Save softkey after changing the settings, any existing call log entries that do not match the call types selected are deleted from the call log. You will hear a confirmation tone.

The options menus are accessed by pressing Option. These menus allow you to adjust a number of features. Configure which calls appear in the call log. You can choose from among eight different patterns. Note: If you receive an incoming call while you are working in the Ring Pattern option screen, you are automatically returned to the Home screen to facilitate call handling. Page 34 3. Use the arrow keys to adjust the level of contrast. Note: If an EU24 is connected to your telephone, the display shows the contrast level for the EU24 as well.

Press the appropriate button to indicate whether you want to adjust the contrast for the telephone or the EU Page 35 The Visual Ring option on the Options screen allows you to choose a visual alert for incoming calls.

When you enable this option, the telephone rings and the lamp above the display area flashes when an incoming call arrives. To set the Visual Ring option 1. Page 37 The Erase All option on the Options screen allows you to erase all of the personalized settings and reset the telephone to its default settings. Page 38 Language When the telephone is first installed, it is set to display screen text in English. Page Using Selected Voice Features Using Selected Voice Features The following features are available only if your system manager has administered them as feature buttons on your telephone or has supplied you with the required feature access codes.

Page 40 Call Park The Call Park feature allows you to put a call on hold at your telephone for retrieval at any extension. To park a call at your extension for retrieval at any extension when a Call Park button is administered 1. The called party will be able to dial the message service for example, an attendant, AUDIX or other voice mail system, a covering user, etc. Page 42 Send All Calls The Send All Calls feature temporarily sends all your calls to your voice mail system or to another extension in the same system.

Note that priority calls and automatic callbacks are not redirected by the Send All Calls feature. Note: Before you can use this feature, your system manager must provide a coverage path for your extension. Page Using Display Features Using Display Features The following features are available only if your system manager has administered them as feature buttons on your telephone.

Page 44 To place a call to the name shown on the display 1. Pick up the handset. VMCol - Voicemail Collect VMOff - Voicemail Off VMOn - Voicemail On Making Calls Answering Calls Call Waiting Call Forwarding Diverting Calls Do Not Disturb Default Feature Codes EU24 Expansion Module EU24 Overview Using the EU24 Expansion Module Viewing the Alternate Display The diagram below shows the main telephone features.

Display, Call Appearance and Function keys: Call Appearance Keys allow the user to handle multiple calls and the display shows call information.

System functions allocated by your System Administrator can also be displayed. Message lamp: Lit when the user has voicemail messages. Can also be set to flash when the phone is ringing. Also used to move the cursor during data entry. Messages: Access the user's mailbox. Dial pad: Standard button pad for dialing telephone numbers. Volume Controls: Adjust the speaker, handset, headset, or ringer volume depending on which is currently in use. When Mute in use, the associated light is on and the caller cannot hear you.

Headset: Switches from handset to headset. The light associated with this button turns on when the headset is active. Speaker: Access the speakerphone. The light associated with this button turns on when the speakerphone is active.

Exit: Returns you to the main call handling screen. Softkeys: Used to navigate to or initiate certain features, such as Speed Dial or Call Log, as well as control certain actions within the features.

These keys correspond to the text prompts in the display screen immediately above them. Reference source not found. Bookmark not defined. Normally, the first page of the main call handling screen contains three keys set as 'call appearance' keys. Hence, you can pick-up, make and receive calls on behalf of your colleague. An IP Office exchange line but not IP lines can be allocated to you such that the status of that line is displayed and you can use the line appearance key to make and receive calls.

A call coverage appearance key alerts you when a pre-defined colleague is receiving a call. The covered user does not need to be using call appearance keys. Hence, you can pick-up calls on behalf of your colleague. All of the above can only be allocated to you by your System Administrator. Having more than two Call Appearance keys is very useful. If you are set to receive call waiting indication, the waiting call is shown against the next call appearance key.

This would severely restrict the use of features such as conference and transfer. It is for these reasons that it is strongly recommended that all Call. Refer to Function Keys on page 23 for details of the System Feature that can only be allocated to you by your System Administrator. In addition, there are a number of System Features that you can always access yourself by the use of short codes.

Refer to System Features on page 57 for details of System Features that you can always access yourself by dialing short codes, e. Icons also indicate whether a feature has been activated for a particular button. A symbol next to a call appearance key indicates an incoming call.

Pressing the adjacent key answers the call and puts any other current call on hold. A symbol next to a call appearance key indicates that it is the currently connected call. The caller's telephone number if available is also shown.

Pressing the adjacent key puts the call on hold. An H is also shown on the display. A symbol next to a call appearance key indicate a call on hold. Pressing the adjacent key takes the call off hold and puts any other current call on hold.

When a call arrives at your telephone, you hear a ringing tone and a blinking bell icon appears on the associated call appearance. When you locate the call appearance for the ringing call, press the corresponding call appearance button. You can make calls from the telephone using a variety of methods as follows:.

Dial the required number on the key pad remember to include the required access code for example, 9 for an outside line and listen to the progress of the call. Adjust speakerphone volume as necessary. The display shows the volume level. There are eight volume levels. If the call is not answered, you can clear the call by pressing Speaker or. Drop or. When the call is answered, either speak or pick up the handset and speak to the called party.

See Using the Call Log on page See Speed Dials on page Replace the handset or. Press Drop. When a headset is to be used on your , it must be plugged in to the headset socket on the base of your telephone. To activate the headset and switch off the. The lamp beside the button is illuminated when headset working is activated.

Press the call appearance key next to the flashing bell icon :. Dial the number remember to include the required access code for example, 9 for an outside line and listen to the progress of the call. The two-way built-in speakerphone allows you to make and answer calls without lifting your handset.

Keep in mind that two-way speakerphones may not operate satisfactorily in every environment such as in very noisy locations and that they operate best when you speak directly too them. To make or answer a call without lifting the handset, or to use the speakerphone with any feature:. Press Speaker. The LED beside the Speaker button illuminates. Make or answer the call, or access the selected feature.

Adjust the speakerphone volume if necessary. Pick up the handset or press Headset and talk. Press Speaker again. The Speed Dial feature allows you to have the telephone automatically dial calls to telephone numbers stored in your personal directory maximum of Press the SpDial softkey.

The Speed Dial screen is displayed. Press the button next to the entry you want to call. If the entry you want is not displayed, use and to cycle through the entries or key the first letter of the required name to jump to the page with a matching entry. Product Documents: Find the latest product documents, product notices and product manuals for the Product and Release you've selected.

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